Privacy Policy

Introduction

EduExpress International ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Date of birth, nationality, and passport information
• Academic records, transcripts, and educational background
• Career goals, study preferences, and program interests
• Financial information for scholarship and funding applications
• Communication preferences and interaction history

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Provide study abroad consultation and guidance services
• Assist with university applications and admissions
• Help with visa applications and documentation
• Identify and apply for scholarships and funding opportunities
• Communicate with you about our services and updates
• Improve our website and service offerings
• Comply with legal obligations and regulatory requirements
• Protect against fraud and ensure security

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Universities: To facilitate your applications and admissions
• With Government Agencies: For visa applications and immigration purposes
• With Service Providers: Third-party companies that help us provide our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When personal information is no longer needed, we will securely delete or anonymize it.

International Data Transfers

As a study abroad consultancy, we may transfer your personal information to countries outside Bangladesh, including:

• Universities and educational institutions worldwide
• Government agencies in destination countries
• Service providers located in other countries

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For students under 18, we may require parental consent for certain services and data processing activities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: