A clear escalation path

Complaints and Resolution

Complaints are recorded as dedicated cases with an owner, submission time, supporting evidence and a written resolution trail.

Last verified: 2026-07-19Next review: 2026-10-19

SECTION 01

How to complain

Contact EduExpress with your name, contact details, service, relevant dates, the issue and the resolution you seek. Avoid sending sensitive document numbers through public channels.

SECTION 02

What happens next

The team acknowledges the case, assigns a management owner, reviews the evidence and communicates either a resolution or a reasoned progress update.

SECTION 03

Escalation

If the first response does not resolve the issue, request management review. Refund questions are assessed against the written fee schedule, recipient, milestone and applicable terms.